Returns, refunds & warranty.

Damaged, defective or incorrect products

Please contact us within 7 calendar days of delivery if a product arrives damaged, does not work, is incorrect, has missing parts or differs from the agreed description. After verifying the issue, we will arrange a suitable replacement or refund. If an agreed replacement is unavailable, we will offer a refund.

The 7-day reporting period helps us resolve delivery issues promptly. It does not remove your warranty coverage for defects discovered later or any rights available under applicable consumer law.

Changed your mind?

You may request a return within 7 calendar days of delivery for an unused, uninstalled and unactivated product, with its original accessories and packaging. You pay the actual return shipping cost. Original delivery charges and services already used are not refundable for a change-of-mind return, unless otherwise required by applicable law. There is no restocking fee.

Installed, activated or used products are not eligible for change-of-mind returns. This does not exclude claims for defective products, incorrect supply or deficient services.

How to request a return

1. Contact helpline@thebossgps.com or +91 84230 48024 with your order reference or proof of purchase, model, serial number if available, and a description of the issue.
2. Photos or a short video can help us assess the issue. An unboxing video is not mandatory.
3. Wait for our return reference and pickup or shipping instructions. Keep the device, supplied accessories and packaging where available, and pack them safely. Missing packaging alone does not invalidate a defect claim.
4. Remove personal recordings and account links where possible. Never send passwords, OTPs or payment credentials.

THE BOSS GPS pays reasonable return and replacement shipping for verified damaged, defective, incorrect or incomplete deliveries. We will confirm the arrangement before you send the product.

Refunds & cancellations

Cancel before dispatch for a refund of the undelivered product and any services not yet provided. After dispatch, contact us to arrange a return under this policy. If we cannot fulfil an order, we will refund the unfulfilled items and unprovided services.

For an approved return, we initiate the refund within 7–10 business days after receiving and checking the returned item. For a pre-dispatch cancellation, this period starts when cancellation is confirmed. Refunds go to the original payment method, or an agreed bank transfer for a cash payment. Your bank may take additional processing time; we will share a refund reference.

For a verified defect or our fulfilment error, the refund includes the affected product and attributable delivery charges. Unprovided or deficient installation and subscription services are also eligible for an appropriate refund. If delivery misses an agreed date, contact us for cancellation or another remedy appropriate to the circumstances and applicable consumer rights.

One-year hardware warranty

All products carry a 1-year warranty from the invoice date for manufacturing defects under normal use. Contact us with proof of purchase and the fault details. After assessment, we will arrange repair or replacement without charge for an eligible defect; if a reasonable remedy cannot be provided, we will offer an appropriate refund.

The warranty does not cover normal wear, accidental damage, misuse, or faults caused by incorrect wiring, liquid exposure outside the device’s stated rating, or unauthorised modification. An exclusion applies only when it caused the fault. Network coverage, SIM service and GPS signal availability are separate from the hardware warranty. Your statutory rights remain unaffected.

Plans, installation & delivery

The listed G17 first-year package includes GST, device, 12-month SIM and annual platform. Other applicable GPS plans remain ₹40 per activated device/month. Optional installation ₹100 per device; delivery at actual cost. G17 renewal terms are confirmed separately. Activation, network suitability, renewal date and included service are confirmed before you choose the plan. The website does not activate a SIM or set up automatic payments. Installation is ₹100 per device when requested; any additional accessories require a separate agreed quote.

Delivery is charged at actual cost based on the destination and shipment. We confirm the delivery charge, estimated date, service charges and any applicable taxes in the final quote before payment. Optional installation and delivery are extra; G17 package GST and its first-year SIM/platform are already included.

Contact & follow-up

THE BOSS GPS
SCO 46, Barwala Road, Dera Bassi, Punjab – 140507, India

helpline@thebossgps.com
+91 84230 48024

We aim to acknowledge complaints within 48 hours and resolve them within one month, keeping you informed if inspection or courier arrangements are needed. Keep your enquiry or order reference for follow-up.